The fine print

Use our website, app, and services for lawful purposes only. Don’t misuse the platform: no attempting to access other members’ accounts or data, no disrupting or overloading our systems, and no abusive or harassing conduct toward staff or members, in person or online.

Provide accurate, complete, and current information when you book, register, or fill out intake forms. Our clinical and coaching decisions depend on it.

You must be 18 or older to create an account or purchase services. We work with athletes and clients under 18 only with a parent or guardian’s written consent. The parent or guardian completes intake, signs all agreements, and manages communication and records. See Children & teens in the Privacy Policy for how we handle minors’ information.

Physical activity carries inherent risk. Exercise, manual therapy, and recovery services (including the sauna, cold plunge, Normatec compression, and Hyperice hot, cold, and vibration therapy) can involve muscle soreness, aggravation of existing conditions, and, rarely, serious injury. By participating, you accept these inherent risks.

Before starting in-person services you’ll complete intake paperwork, including a health history and liability waiver. Those signed documents are part of your agreement with us; if they conflict with these Terms, the signed documents control for in-person care.

Be straight with us about your health history, your symptoms, and anything that changes during your plan. If you have concerns about starting a new exercise program, talk to your physician first. If you experience a medical emergency, call 911.

Physical therapy at EVO is provided by clinicians licensed in New Jersey, during scheduled evaluations and sessions. Nothing on the website or app creates a provider–patient relationship; that begins with an evaluation. Nothing in these Terms limits the rights you have under New Jersey law with respect to licensed healthcare services.

Everything on the website and app belongs to EVO and is protected by copyright and trademark law: branding, logos, photography, videos, guides, checklists, and other educational material. You’re welcome to use it for your own personal, non-commercial purposes. Don’t republish, resell, or redistribute it without our written permission.

Prices, installment amounts, and payment dates are stated in the signed Program Agreement. Recurring card payments occur only when separately authorized. Revoking a recurring-payment authorization does not cancel the Program Agreement or change amounts already due.

Your right to a Good Faith Estimate. If you are uninsured or choose not to use insurance, federal law gives you the right to a written Good Faith Estimate of expected charges before your care begins, and at any time on request. We provide one when you schedule. If you are later billed at least $400 more than your Good Faith Estimate, you may dispute the charges through the federal patient-provider dispute resolution process. Questions or a copy anytime: email us or (732) 334-3960. Learn more at cms.gov/nosurprises.

Physical therapy appointments, cancellations, and no-shows. When you book, your provider holds that time just for you, so a little notice goes a long way. Please give us at least 24 hours if you need to cancel or reschedule your appointment, so we can offer the time to someone else. If you cancel with less than 24 hours’ notice, or you miss your appointment, a $150 late-cancellation and no-show fee is charged to the card on file. That time is reserved just for you, and on short notice it usually can’t go to anyone else.

Training appointments, cancellations, and no-shows. When you book, your coach holds that time just for you, so a little notice goes a long way. Please give us at least 24 hours if you need to cancel or reschedule, so we can offer the spot to another client and help you stay on track with your own plan.

Training evaluations. If you cancel an evaluation that isn’t part of a program with less than 24 hours’ notice, or you miss it, a $99 late-cancellation and no-show fee is charged to the card on file. These sessions are reserved just for you, and on short notice that time usually can’t go to anyone else.

Once you’re enrolled in a program. We keep it simpler. A late-cancelled or missed weekly one-on-one uses that week’s included session, the way your Program Agreement describes, rather than a separate fee. Semi-Private Training sessions and Recovery Lounge visits are never charged a cancellation or no-show fee. We just ask that you let us know when plans change, so another member can use the time.

You’ll always get a receipt for any charge, and if anything ever looks off, just ask. We’d rather explain something twice than surprise you once. Reach us at info@evohealthperformance.com or (732) 334-3960.

Programs & packages. Terms, including duration, billing cadence, and how to cancel, are provided in writing when you sign up.

Refunds. Refunds follow the written policy provided at purchase. If something went wrong on our end, contact us and we’ll make it right.

The website and app are provided “as is.” We work to keep them accurate, secure, and available, but we can’t promise uninterrupted or error-free service. Individual results vary. We don’t guarantee specific clinical or fitness outcomes, and you should be skeptical of anyone who does.

To the fullest extent permitted by law, EVO is not liable for indirect, incidental, special, or consequential damages arising from your use of the website, app, or platform. Nothing in these Terms limits liability that cannot be limited under New Jersey law, including the professional obligations of our licensed clinicians or your rights under the agreements you sign for in-person care.

These Terms are governed by New Jersey law. If we have a dispute, talk to us first. Most issues are resolved with a conversation, and we ask for 30 days to work things out informally before either side files anything. Disputes that can’t be resolved informally will be handled in the state or federal courts located in Monmouth County, New Jersey.

We may update these Terms from time to time. When we do, we’ll post the new version here with an updated effective date, and for material changes we’ll notify you by email or through the app. Continuing to use our services after a change takes effect means you accept the updated Terms.

We handle two different kinds of information, under two different sets of rules:

• Clinical records. Your physical therapy records, and any legacy chiropractic records from care provided before that service was discontinued, are protected health information under HIPAA. They’re governed by our HIPAA Notice of Privacy Practices in addition to this policy.
• Everything else. Website activity, app and fitness data, and training, nutrition, and recovery information sit outside HIPAA. They’re covered by this policy and by consumer protection law, including the FTC Health Breach Notification Rule.

• Contact & identity: name, email, phone, date of birth, emergency contact.
• Health & fitness: goals, health history, training records, workout activity, and metrics you or your devices log (like heart rate).
• Payment: handled by our payment processor; we don’t store full card numbers.
• Device & usage: device type, app activity, cookies, log data, and general location.
• Messages: communications and feedback you send us.

• To provide personalized care, treatment, coaching, and services, and keep your plan connected across our team.
• To send appointment reminders and service updates.
• To improve our services, track outcomes, and make the app work better.
• To meet legal, ethical, and regulatory obligations.

We do not sell your personal information, and we do not use your health information for third-party advertising.

We share personal information only:

• With service providers who help us run EVO (scheduling, electronic records, payment processing, messaging, hosting, and analytics), under contracts that limit what they can do with your data.
• Within your care team at EVO, so your plan actually stays connected.
• With your consent: for example, records sent to your physician at your request.
• When the law requires it: court orders, licensing obligations, or public-safety requirements.
• In a business transfer (merger or sale), where this policy continues to apply to your data.

We never sell your data, and health information is never shared with third parties for their marketing or advertising.

For your clinical records, you have the right to:

• Request access to your health information.
• Request a correction or amendment to your records.
• Request an accounting of disclosures.
• Request restrictions on how your data is used or shared.
• Receive confidential communications in a method or location you choose.
• Be notified in the event of a breach affecting your health information.

The EVO Health App is powered by Everfit, an independent coaching platform. Information you enter in the app (workout activity, exercise logs, and other fitness metrics) is collected by Everfit and governed by Everfit’s privacy policy in addition to this one. We send information to Everfit only with your signed authorization, and we limit what we send to what your program needs.

On EVO’s side: we use app data solely to deliver your coaching (programming, progress tracking, and communication with your care team), we never use it for advertising, and access is limited to your care team. Because app fitness data sits outside HIPAA, it’s protected by the FTC’s Health Breach Notification Rule; see If there’s a breach below.

We use cookies and similar technologies to keep the site and app working and to understand how they’re used. Our public website uses analytics and advertising-measurement tools, including Google Analytics and Meta Pixel, to understand how the site is used and how people find us. These tools never receive your clinical records or anything you share with us as a patient. You can control cookies in your browser and location access in your device settings, though some parts of the service may not work properly with them off.

With your consent, we send appointment reminders and service updates by text and email. Message frequency varies; message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. Your phone number and text opt-in are never shared with or sold to third parties for marketing.

We work with clients under 18 only with a parent or guardian’s consent, and the parent manages the relationship and records. We don’t knowingly collect personal information from children under 13 online, and app accounts can’t be created by anyone under 13. For New Jersey teens aged 13–16, we obtain consent before processing personal data where the law requires it.

You can ask us to delete your account and personal data at any time, through in-app settings or our contact form (write “delete my account” in the subject line and include your name and email). We’ll delete what we’re permitted to delete and confirm when it’s done.

One important exception: clinical records. New Jersey licensing law requires us to keep physical therapy records, and any legacy chiropractic records, for a minimum period (generally seven years from your last visit, longer for minors), even after you close your account.

We may also retain limited records where required for legal, billing, or administrative purposes. Communications you send us and comments you post may be stored and may not be subject to deletion.

Clinical records (HIPAA). We’ll notify you without unreasonable delay, and no later than 60 days after discovery, with what happened, what information was involved, steps you can take to protect yourself, and what we’re doing about it. Breaches affecting 500 or more people are also reported to the U.S. Department of Health and Human Services and, where required, to the media.

App & other health data (FTC rule). We’ll notify you promptly by email plus a text or in-app message, and notify the Federal Trade Commission as required.

You can ask to access or correct your information, opt out of non-essential communications at any time, and request deletion as described above. New Jersey residents may have additional rights under New Jersey privacy law. Contact us to exercise any of them, and we’ll respond to every reasonable request.

Privacy concerns go to our Privacy Officer:

If you believe your HIPAA rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (hhs.gov/ocr). You will never be penalized or treated differently for raising a concern or filing a complaint.

We may update this policy from time to time. When we do, we’ll post the new version here with an updated effective date, and for material changes we’ll notify you by email or through the app.