Notice of Privacy Practices

This Notice applies to EVO Physical Therapy and Performance LLC, doing business as EVO Health + Performance (“EVO,” “we,” “us”), including our physical therapists, coaches, nutrition professionals, and administrative staff. We are required by law to maintain the privacy of your protected health information (“health information”), to give you this Notice of our legal duties and privacy practices, to follow the terms of the Notice currently in effect, and to notify you if a breach of your unsecured health information occurs. Records from chiropractic care provided at EVO before that service was discontinued in August 2026 remain protected health information and continue to be covered by this Notice.

The law permits us to use and disclose your health information for the following purposes without your written authorization. Not every use or disclosure is listed, but all of the ways we are permitted to use and disclose information fall within one of these categories.

Treatment. We use your health information to evaluate and treat you and to coordinate your care among the professionals involved in it. For example, your physical therapist may share your evaluation findings with a coach or nutrition professional at EVO who is also part of your plan of care, and your clinician uses your history and progress to design your home exercise program.

Payment. We use and disclose your health information to bill and collect payment for your care. For example: we submit claims to Medicare as required by federal law; for some commercial insurance plans we may submit claims on your behalf as a courtesy; at your request, we prepare itemized receipts (“superbills”) you can submit to your plan; we contact your health plan to verify your benefits and estimate your costs; and we transmit claims through a healthcare clearinghouse. Our billing, scheduling, and payment systems are operated by service companies that are contractually required to safeguard your information.

Health Care Operations. We use and disclose health information to run our practice: for example, quality review of our care, training our team, scheduling, internal audits, and improving our services.

Appointment Reminders and Communications. We may contact you to remind you of appointments, follow up on your care, or tell you about treatment options and health-related services we offer. You may choose how we contact you and may opt out of reminders at any time.

Family and Friends Involved in Your Care. If you bring someone into your care (for example, a spouse at your evaluation), we may share information relevant to their involvement unless you tell us not to. In an emergency, we may share information with someone involved in your care when doing so is in your best interest.

As Required or Permitted by Law. We may use or disclose health information when the law requires or permits it, including: reporting required by law; public health activities; health oversight agencies (such as audits and licensing); judicial and administrative proceedings in response to a court order, or a subpoena with required protections; limited law-enforcement purposes; to avert a serious threat to health or safety; workers’ compensation programs; coroners, medical examiners, and funeral directors; organ and tissue donation organizations; and specialized government functions such as military and national-security activities. Disclosures incidental to a permitted use or disclosure may also occur despite reasonable safeguards.

Psychotherapy Notes. We generally must obtain your written authorization before using or disclosing psychotherapy notes, except in the limited circumstances permitted by law. EVO does not ordinarily create or maintain psychotherapy notes, but the law requires us to tell you this rule exists.

Marketing. We will not use or disclose your health information for marketing, as defined by HIPAA, without your written authorization. Communications about your own treatment, or about services we offer that may benefit you, are not considered marketing under the law.

Sale of Information. We do not sell your health information, and we will never do so without your written authorization, which the law would require.

Photographs, Video, and Testimonials. We will not use your image or testimonial in our marketing without your separate, optional, written authorization.

Independent Apps and Platforms You Choose. Some services may be delivered through independent third-party platforms that are not acting on our behalf, currently including home exercise programs through the EVO Health App, powered by Everfit. We disclose your information to an independent platform only with your signed authorization or written direction, which you may decline or revoke at any time without affecting your treatment. Once an independent platform receives your information, it may no longer be protected by HIPAA, and that platform’s own privacy policy applies. Where a platform instead operates under contract on our behalf, it is required by law and by agreement to safeguard your information.

Anything Not Described in This Notice. Any other use or disclosure of your health information will be made only with your written authorization. You may revoke an authorization at any time, in writing, except to the extent we have already acted in reliance on it.

If we receive records from a substance use disorder treatment program subject to 42 C.F.R. Part 2, those records, and testimony describing their contents, generally may not be used or disclosed in civil, criminal, administrative, or legislative proceedings against you unless you provide written consent, or a court authorizes the use or disclosure after you, or the holder of the records, receives notice and an opportunity to be heard. A court order must be accompanied by a subpoena or other legal process compelling the disclosure.

How to exercise your rights: contact our Privacy Officer using the information at the end of this Notice. We may ask you to put your request in writing and to give us the information we reasonably need to identify the relevant records and respond.

Right to See and Get Copies of Your Records. You may inspect and receive a copy of the health information we maintain about you, in electronic or paper form. We will respond within 30 days and may charge a reasonable, cost-based fee for copies.

Right to Request Corrections. If you believe information in your record is incorrect or incomplete, you may request an amendment in writing. We may deny the request in certain circumstances, and if we do, you may submit a statement of disagreement that will be kept with your record.

Right to an Accounting of Disclosures. You may request a list of certain disclosures we have made of your health information in the six years before your request (this does not include disclosures for treatment, payment, operations, or ones you authorized). The first accounting in any 12-month period is free.

Right to Request Restrictions. You may ask us to limit how we use or disclose your health information. We are not required to agree to every request, with one important exception: if you pay for a service in full, out of pocket, and ask us not to disclose information about that service to your health plan, we must agree, unless the disclosure is required by law. Because many EVO patients pay at the time of service, this right may be especially relevant to you; just tell us before we submit a claim.

Right to Confidential Communications. You may ask us to contact you in a specific way or at a specific location: for example, only by mobile phone, or only by email. We will accommodate reasonable requests.

Right to a Paper Copy of This Notice. You may request a paper copy of this Notice at any time, even if you agreed to receive it electronically. The current version is always available at our front desk and on this page.

Right to Be Notified of a Breach. We will notify you if a breach occurs that compromises the privacy or security of your unsecured health information.

Right to Complain. If you believe your privacy rights have been violated, you may file a complaint with us using the contact information below, or with the U.S. Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue SW, Washington, DC 20201, by calling 1-800-368-1019, or online at www.hhs.gov/ocr. We will not retaliate against you in any way for filing a complaint.

We reserve the right to change this Notice and to make the revised Notice effective for health information we already hold as well as information we receive in the future. When we make a material change, we will post the revised Notice at our front desk and on this page with a new effective date.

If you have questions about this Notice or how your information is handled, contact us; we will always rather answer a question than leave you wondering.

Questions?

Email us → (732) 334-3960